Careers

Join Our Dream Team

At Haven Sleep Group, we're rewriting the script on what it means to "sleep on the job." If you're a passionate dreamer, an innovative thinker, and believe in crafting sleep solutions that transform lives, then you're in the right place.

Awaken Your Potential

Embrace a career that's all about waking up potential – yours and others'. Whether you're a customer service champion, an e-commerce expert, or a digital dynamo, we're a team brought together by one shared mission: to redefine sleep and ignite lives.

Let's connect and make your next dream job a reality. Your journey with us starts now!

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Open Positions

Location: Haven Haus in Kelowna, B.C. (Remote positions available)

Responsibilities:

  • Provide excellent customer experience by assisting customers in the shopping process and answer product, policy, and process questions.
  • Answer phone, email, chat, and messenger inquiries that come to Haven through all contact channels.
  • Converting customer communications in sales opportunity when possible.
  • Make “order confirmation calls” for any missed at the end of the week to ensure customers ordering custom zoned beds are on the correct mattress for their sleep style.
  • Handle the efficient communication with customers processing returns, repairs and warranty claims made on our mattresses and sleep products. Helping the team to re-home these mattresses as per our return/exchange policy.
  • Maintain accurate records for customer care's email and ensure all customers have received satisfactory replies. Manage any concerns that can’t be rectified directly.
  • Send communication emails for Haven order tracking to customers and communicating with the production facility on delays or issues on behalf of customers. Follow up on special cases.

    • Benefits:
  • Casual Dress
  • Company events
  • Paid time off
  • Profit sharing
    • Qualifications:
  • Strong written, verbal and collaboration skills.
    • Experience:
  • 1 year in a customer facing role (preferred)
    • Schedule:
  • 8 hour shift
  • Monday to Friday

    • To apply for this position, please send your resume and cover letter to hr@havensleep.com with the name of the job position in the subject line. Thank you!

    Location: Haven Haus in Kelowna, B.C. (Remote positions available)

    Responsibilities:

    Content Development and Management (70%)

  • Develop and execute marketing strategies that leverage our visual identify and storytelling to build brand awareness, loyalty and increase conversion.
  • Assist with the creation of visual content, including graphics, videos, and images that resonates with our target audience and effectively communicates our brand’s messaging.
  • Assist with creation, review processes, and cueing up written content for external communications and marketing collateral, including advertising, social media, email marketing, and blog.
  • Create and manage social content and calendar that aligns with other marketing activities to deliver a cohesive and compelling story across all channels.
  • Lead social media content creation (both the creative and copy), publishing, and community management.
  • Identify new content opportunities, develop, and source content as it pertains to our social platforms like the blog, Facebook, Pinterest and Instagram.
  • Develop blog concepts and content that supports customer engagement and feeds the content pipeline for other digital marketing efforts.
  • Ideate and create copy to support nurture marketing initiatives within email and other platforms.
  • Maintain a strong understanding of technical SEO, link building and other digital tactics and algorithms to execute on online marketing campaigns that earn qualified organic traffic.


    • Marketing Automation (20%)


  • Support the development and implementation of personalized emails and targeted campaigns through platforms like Omnisend that align with our marketing content strategies
  • Help optimize email marketing performance through innovative content for nurture and drip campaigns, A/B testing and sound analysis of user behaviours to increase conversions.
  • Support the creation of monthly newsletters, promotional eblasts, additional supporting email pieces as needed.
  • Help monitor and analyze key performance metrics to identify successes

    • Other (10%)

    Benefits:
  • Casual Dress
  • Company events
  • Paid time off
  • Profit sharing
    • Qualifications:
  • Strong written, verbal and collaboration skills.
    • Experience:
  • 1 year in a customer facing role (preferred)
    • Schedule:
  • 8 hour shift
  • Monday to Friday

    • To apply for this position, please send your resume and cover letter to hr@havensleep.com with the name of the job position in the subject line. Thank you!